This problem can occur when you're trying to connect to an offline location. You can easily check our server status on the following page: https://ra4wvpn.com/network If the location is online, it may also be a firewall or antivirus blocking the VPN connection.
This problem may also occur if there is something wrong with the TAP adapter. If you open the log file (located in your client folder > bin > log > connectionlog.txt) and you see the following line(s): "Waiting for TUN/TAP interface to come up" you can follow the steps below to solve this.
If the location you're connecting too is online, and you tried the steps above. Please contact our support team and provide us with a log file. The log file can be found in: client folder > bin > log > connectionlog.txt